Who provides the service
Visa Bali Service (VBS) is a private visa-assistance service based in Tumbak Bayuh, Badung, Bali. Agreed application work is handled with VisaStation, our Indonesian visa-services partner. VisaStation’s published terms state that it holds legal permissions to operate as a visa agency. Ask us for the legal entity and OSS/NIB details that apply to your case before payment. Indonesian Immigration alone decides whether to issue, refuse, extend or cancel a visa.
What you are paying for
Assistance may include route guidance, document checklist review, application preparation and submission for eligible categories, and eligible visa-extension support. The scope depends on the visa and your circumstances. Before payment, we will provide a written quote stating the service included, the assistance fee, any confirmed government charges, the total payable and the expected next steps.
Do not treat a displayed starting price as a final quote. Where a government and service-fee split has not been confirmed, the written quote is the source for the applicable amount.
Application details and your responsibilities
You are responsible for giving complete and accurate information, checking your application details before submission, providing requested documents on time and following the visa conditions if issued. Tell us promptly if your travel plans or circumstances change. We may ask for additional documents when the category or Immigration requires them.
Processing estimates and visa decisions
Website processing times are estimates, usually measured after complete documents and payment. They are not guarantees and can change because of government processing, public holidays, additional checks or missing information. Indonesian Immigration makes the final decision; assistance cannot guarantee approval, entry to Indonesia or a specific decision date.
Refund and cancellation policy
B1 e-VOA: Send a cancellation request within two hours of payment. Because Immigration may begin processing the e-VOA soon after submission, we may be unable to cancel it after that window; once processing has started, the government fee is non-refundable.
Other visa applications, including C1, C2 and KITAS: If we have not started lodging your application, we refund 100% of the amount paid. After lodgement, government fees and sponsor costs are non-refundable. If Immigration refuses the application after lodgement, we refund our service fee, minus any third-party costs that cannot be recovered.
Send cancellation or refund requests in writing to contact@visabaliservice.com. Approved refunds are processed within 5–10 business days. These are the VBS terms for requests quoted by VBS; if you contract and pay VisaStation directly, its published terms apply to that separate service and may differ. Your written quote will show the agreed service and fees before you pay.
Contact and changes
For help with a quote or service, email contact@visabaliservice.com. We may update these terms when our service changes; the version shown when you accept a quote applies to that request unless the law requires otherwise.
Please read the written quote before payment. It should clearly state the agreed service, total price, fee breakdown where confirmed, and applicable cancellation or refund process.