Who handles your information
Visa Bali Service is a private visa-assistance service in Bali working with a licensed Indonesian visa agency. When you request application assistance, the agency partner helps process and lodge your case. This notice explains the information handled through our website and the agency service. For questions or privacy requests, email contact@visabaliservice.com.
Information entered on this website
The visa finder runs in your browser and uses your selections, such as nationality, purpose and planned stay, to show a suggested route. The contact form creates a pre-filled WhatsApp message from the details you select. The site does not send it; it is sent only if you choose Send in WhatsApp. Do not include passport numbers or attach documents in your first enquiry.
Information used for an application
If you choose to apply through our team and agency partner, information may include your name, date of birth, contact details, passport scan, photograph and travel plans. You are responsible for providing accurate information. We use it to advise on the requested route, prepare and lodge your application, communicate with you and provide follow-up support.
Storage and sharing
Passport scans and other application documents are handled by the team members assigned to your case and, when needed to prepare or lodge the visa, the licensed agency partner, authorised local sponsor and Indonesian Immigration. Access is limited to people and parties involved in processing your application. Payment providers may receive payment details needed to process a transaction; your passport scan is not shared for marketing. We do not sell personal information.
VisaStation’s published privacy policy says personal information may be processed at its operating offices and at locations where its service providers operate, including outside your country. It describes retention as limited to what is needed for the stated purposes and legal obligations; it does not publish a fixed number of years or a specific document-deletion deadline. Ask VBS or VisaStation about the handling of your case before sending passport scans.
How long documents are kept
VisaStation’s published policy says it keeps personal information only for as long as needed for service purposes, legal obligations, dispute resolution and enforcement of its agreements. It does not state a fixed retention period for application records or passport scans. You may request access, correction or deletion from VBS at contact@visabaliservice.com; requests involving information held by VisaStation may also be sent to info@visastation.id. Some records may need to be retained where the law requires it.
Third-party services and updates
WhatsApp, email providers and payment services may process information under their own privacy terms. This website does not currently provide its own document-upload or payment portal. We may update this notice if the website or our handling practices change. Indonesian data handling is subject to applicable law, including Law No. 27 of 2022 on Personal Data Protection.
Please wait for the case-specific document instructions before sending passport scans or other sensitive documents.